Time of arrival includes order processing time and shipping time (3~8 days). (Pre-sale items will be shipped according to the announced pre-sale time.)

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Order Cancellation: You may cancel your order free of charge and receive a full refund before the product is shipped.

Change of Address: Free of charge.

Order Cancellation: If your order has been shipped and cannot be modified, you may reject the package, and 15% of the ebike cost will be charged as a cancellation fee.

TakeMov Ebike will provide a return shipping label, and the designated carrier will collect the return package. The customer is responsible for the return shipping fee.

Or the customer may also choose to return the item by themselves or arrange their own return shipment.

Please Note: We do not accept returns for accessories that are not related to quality problems.

Change of Address: A $50 fee per package will be charged after shipping. (We cannot guarantee the address modification will be successful.)

Replacements and exchanges: If the customer does not place a new order, or the total amount is significantly lower than the original order, a 15% processing fee of the original order will be deducted from the total refund amount.

You can track your order and shipping & handling information in your account if you have registered at takemovebike.com. For more shipping information, send an email to service@takemovebike.com. We will get back to you within 24 hours.

If you have not received the bike, but the logistics order shows the goods have been signed for, please contact us within 3 business days. Otherwise, after 3 business days, we will no longer handle this issue, and you will need to contact the corresponding logistics company directly.

If you choose to pick up your order from the warehouse, please ensure you have received the BOL (Bill of Lading) from us, print it out, and bring the physical copy with you to the warehouse for pickup. (The warehouse reserves the right to refuse pickup if the BOL is not presented.)

Please pick up your order from the designated warehouse within 3 business days after receiving the BOL. If the order is not picked up within this period, we reserve the right to charge a storage fee of $20 per day for each e-bike.

If you receive a damaged or defective product, or you see discrepancies in quantity or quality between the delivered product and the specifications in the relevant order confirmation, please take clear photos of the issue and contact our customer service within 3 days after receipt of the product. We will conduct an investigation and make every reasonable effort to assist you in solving the problem.

In case the ordered products do not reach the provided address (when correctly provided) or are lost during the shipping process, we reserve the right to conduct a full investigation and search, which can take up to 15 days. Within this period, we reserve the right to withhold a full refund. We will update you on the progress and results of the investigation, after which suitable and reasonable action will be taken.

In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, to the extent beyond our reasonable control), we may not be able to deliver the goods within these timescales. We will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If timely delivery cannot be made, an alternative delivery date will be provided. Special circumstances such as high order volume, new product releases, or restocks may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions of DHL or any other parcel service.

If you have any questions, feel free to contact us at service@takemovebike.com.