Warranty Policy

Warranty Policy

1. Warranty Coverage and Periods

 Component Warranty Period and Description
Lithium Battery 1-year limited warranty (free replacement if capacity drops to<60%; replacement if <70% within 1year/500 cycles).
Motor/Controller 1-year full warranty (covers materialand workmanship defects).
Frame 1-year warranty (for fractures/welding
cracks).
Brake System 6-month warranty.
Wear-and-Tear Parts(tires, chains, etc.) 1-month.

2. Warranty Conditions

Proof of purchase and complete maintenance records are required.

The following are not covered:

Modifications, use of non-original parts, or failure to follow maintenance instructions.

Malfunctions from accidents, intentional damage, or force majeure.

 

Prohlblted Actions

1. Modification and Usage Restrictions

Do not replace the motor, battery, or controller with non-original parts. Do not remove speed-limiting devices or tamper with parameters (voids warrantyand may be illegal).

Strictly prohibit overloading (>150kg), high-speed riding on unpaved roads,and using the e-bike while charging.

Do not ride under the influence of alcohol/drugs or submerge the e-bike inwater (IPX4 water resistance only protects against splashing).

2. Prohibited Storage and Transportation Practices

1) Long-Term Storage (>1 month)


Environmental Requirements: Store at 10°C-25°C with humidity S60%, awayfrom heat sources (heating vents, air conditioners).

Battery Maintenance: Charge to 50%-60% capacity and power on monthly(run for 5 minutes) to maintain battery activity.

Vehicle Protection: Apply anti-rust oil to the chain; inflate tires to 80% ofstandard pressure (prevents hub deformation).

Prohibited: Storage in humid, high-temperature (>40 C) environments or directsunlight.

2) Long-Distance Transportation

Remove the battery and package it separately (per IATA standards); protectthe frame with original foam.
Confirm destination regulations before international transport (e.g., EUrequires CE certification; Canada requires battery capacity declarations).

BATTERY CHARGER

  1. WARNING: DO NOT charge indoors, in hallways, basements, or otherenclosed/semi-enclosed spaces. Charge ONLY in well-ventilated,designated outdoor areas.
  2. WARNING: AVOID OVERCHARGING. Disconnect power IMMEDIATELYafter the battery is fully charged (typically 6-8 hours). Do not leave the chargerconnected for extended periods.
  3. WARNING: USE ONLY THE ORIGINAL EQUIPMENT MANUFACTURER (OEM) CHARGER. Never use non-original, damaged, modified,or incompatible chargers.
  4. WARNING: INSPECT BEFORE CHARGING. Check the battery, charger,and power cord for damage, leakage, or overheating. Cease use immediatelyif any abnormalities are detected.
  5. WARNING: DO NOT charge in extreme temperatures: high heat5(>40 C / >104°F), freezing conditions (S-10 C / ≤14°F), humid environments,or direct sunlight.
  6. WARNING: KEEP AWAY FROM FLAMMABLE MATERIALS. Maintain aminimum safe distance of 3 feet (1 meter) from combustibles (e.g., gasoline,paper, fabrics) during charging.
  7. WARNING: KEEP CHILDREN AND PETS AT A SAFE DISTANCE.Prevent access to the battery and charger while charging to avoid electric shock,burns, or other injuries.
  8. WARNING: LONG-TERM STORAGE CARE. Fully charge the battery to 80% before storage. Store in a dry, well-ventilated area and recharge every 1-2months to maintain battery health.
  9. WARNING: DO NOT DISASSEMBLE OR MODIFY THE BATTERY.For maintenance or replacement, contact the official brand after-sales serviceONLY. Unauthorized modifications void warranties and pose safety hazards.
  10. WARNING: STOP CHARGING IMMEDIATELY if unusual odors, smoke,swelling, or overheating occur. Disconnect power and contact customersupport promptly.

 

MAINTENANCE

  1. Ensure front and rear wheels are aligned with the front fork and
    frame center.
  2. Park away from direct sunlight and rain.
  3. Do not rinse the e-bike; clean with a damp cloth.
  4. Frequently check the motor and brakes. Do not oil the braking
    system.
  5. Regularly inspect all screws and keep them tight.
  6. Touch up scratched or chipped paint on metal parts (use touch-up
    paint or clear nail polish) to prevent rust.
  7. Regularly check chain tension and adjust using the chain regulator.
  8. Inspect tires for scratches, cracks, or excessive wear. Ensure innertubes and valves are perpendicular to the wheel hub. Replace damaged/worn tires or inner tubes immediately (contact professional technicians).
  9. Do not modify key structural parts (frame, front fork, steerer tube, electrical components). Replace damaged parts only with original factory parts; otherwise, the warranty is void, and you assume full responsibility.

 

LEGAL DISCLAIMER

1) General Disclaimer

As the manufacturer/seller of electric bicycles, the following applies to product use, maintenance, and liability:

  • User Responsibility: Users are responsible for proper use, maintenance, and storage. The manufacturer is not liable for damages from improperuse, negligence, or violation of guidelines.
  • Assumption of Risk: Users assume all risks associated with use. Themanufacturer is not liable for direct, indirect, special, or consequential damages.
  • Applicable Laws: Product use, sale, and liability are governed by locallaws. Users must comply with relevant regulations.
  • Warranty Limitations: The warranty applies solely to manufacturer-produced components within the warranty period. It does not cover damages from improper use, negligence, or third-party repairs.
  • Liability for Replacement Parts: The manufacturer is liable only for new replacement parts, not returned old parts.

2) Disclaimer for Special Circumstances

  • Modified Products: The manufacturer is not liable for performance, safety,
    or reliability of unauthorized modifications.
  • Use Beyond Specifications: No liability for damages from use exceeding technical specifications (load, speed, etc.).
  • Natural Disasters: No liability for damages from force majeure (floods, earthquakes, etc.).
  • Third-Party Products: No liability for quality/performance of non-original accessories or third-party products.
  • Environmental Factors: No liability for damages from extreme temperatures, humidity, or harsh conditions.

3) User Responsibility Statement

  • Compliance with Regulations: Users must understand and comply with allapplicable laws (traffic, environmental, etc.). Non-compliance may resultin legal liability.
  • Safe Operation: Users must ensure safe operation, including wearingsafety gear, adhering to speed limits, and maintaining the e-bike in goodcondition.
  • Regular Maintenance: Users must perform recommended maintenance toensure safety and performance. Neglect may cause malfunctions orhazards.
  • Proper Charging: Use the original charger and charge in a safeenvironment to avoid fire or electric shock.
  • Proper Storage: Store the e-bike properly when not in use to prevent damage or theft.

4) Limitation of Legal Liability

  • Indirect Damages: No liability for indirect, special, or consequentialdamages (business losses, lost profits, data loss, etc.).
  • Personal Injury: Liability for personal injury is limited to proven directdamages, to the maximum extent permitted by law.
  • Property Damage: Liability for property damage is limited to provendirect damages, not exceeding the product's purchase price.
  • Cumulative Liability: Liability for a single incident or related series ofincidents shall not exceed a specified amount and is non-cumulative.
  • Legal Remedies: Repair, replacement, or refund are the sole remedies forproducts failing to meet specifications or containing defects.